Neuhaus
Lacks transparency. Publishes some details, but doesn't show its workers are paid and treated fairly.
Last researched 3 November 2026 · 7 sources
Brussels chocolatier that invented the Belgian praline.
Neuhaus publishes no certification, independent audit or supplier list, and we couldn't confirm where it gets most of its cocoa.
Also worth knowing
Most cocoa is grown in countries such as Côte d'Ivoire and Ghana, where workers are very unlikely to earn a living wage.
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Why it's graded Lacks transparency
- Not met: Meets 1 of 6 Good requirements.
- Holds the grade back: It has 2 red flags: no evidence of a living wage and a hidden supply chain. Two or more red flags means a poor grade.
- It isn't Harm on record, because there's no serious confirmed problem on its record.
- Lacks transparency is still a poor grade: in supply chains like this, workers who can't be seen to be treated fairly are usually underpaid or unprotected.
Good requirements 1 of 6
- Not met: Pays a living wage, or holds a strong fair-pay certificationLiving wage: no evidence
- Not met: Respects worker rightsJudged on where cocoa is usually grown: worker rights are poorly protected in Ecuador, Cameroon and Nigeria.
- Not met: Supply chain independently audited or certified, or at least 80% made in countries with strong labour standards
- Met: No child or forced labour findings or links
- Not met: Names the factories or farms that make its products, or is fully certified by a scheme that holds and audits that list
- Not met: Finds and fixes child labour on cocoa farms (Fairtrade, Fair for Life or its own published monitoring), and traces other high-risk ingredients (hazelnuts) where they're a major part of its rangeNot traced or certified: hazelnuts
Red flags 2
- Red flag: No evidence it pays a living wage
- Red flag: Hidden supply chain: no certification, independent audits or supplier list
Stars it would earn as Good
None yet. Stars only show on Good companies. About stars
Estimates for its products
Our rules applied to one kind of product at a time, using Neuhaus's evidence and, where it has product lines, that line's countries. They're estimates: we don't know which factory made any single item.
- A product carrying the Fairtrade mark: On Track
Holding one? Scan its barcode for an estimate that uses its care label or ingredients.
Where its cocoa is grown
We couldn't confirm where Neuhaus gets most of its cocoa, so this shows where cocoa is usually grown.
| Country | Share | Worker rights | Legal minimum wage | Forced labour risk |
|---|---|---|---|---|
| Côte d'Ivoire | 45% | Regular violations | Far below a living wage | Moderate |
| Ghana | 25% | Strong protections | Well below a living wage | Low |
| Ecuador | 10% | No guarantee of rights | Well below a living wage | Moderate |
| Cameroon | 10% | Systematic violations | Far below a living wage | Moderate |
| Nigeria | 5% | No guarantee of rights | Far below a living wage | Moderate |
| Indonesia | 5% | No guarantee of rights | Well below a living wage | Moderate |
Evidence
What we found
- It doesn't show that it checks cocoa farms for child labour and fixes what it finds.
- Doesn't show where its hazelnuts come from. Hazelnuts are linked to child labour and very low pay on Turkish hazelnut farms, so it can't be graded Good until it traces or certifies them.
Research notes Neuhaus claims 100% sustainably sourced cocoa: beans from the group's own farm of about 1,500 hectares near Guayaquil, Ecuador (Rainforest Alliance certified) and beans from unnamed West African countries bought through Barry Callebaut's Cocoa Promise and Cocoa Horizons programmes. It does not give the share from each origin, name its African suppliers or report child labour monitoring. It signed the Beyond Chocolate charter and targeted fully traceable cocoa by 2025. Its chocolates are palm oil free; hazelnut praliné is a core filling, with no origin given.
What independent sources say
| Source | Result | Details |
|---|---|---|
| Chocolate Scorecard | Not covered | Neuhaus and its owner are not among the companies invited to the 7th edition (2026) of the Chocolate Scorecard and have no published score. View |
| Fairtrade (incl. FLOCERT and Fairtrade ANZ) | Not listed | Neuhaus cocoa is not Fairtrade; Ecuadorian beans from its own farm are Rainforest Alliance certified and West African beans come via Cocoa Promise and Cocoa Horizons programmes. View |
Sources and actions
Sources 7
Show all 7 sources
- Chocolate Scorecard 7th edition participants · search the archive · Neuhaus not among companies invited to the 2026 Scorecard
- Neuhaus at Selfridges (Australia site) · search the archive · Neuhaus chocolates sold online to Australian shoppers; no Australian shops found
- Compagnie du Bois Sauvage half-year report 2026 · search the archive · Group sole owner of Neuhaus and Jeff de Bruges after buying the last 34% of Jeff de Bruges in 2026; new Vlezembeek line; no human rights data
Published by Neuhaus or its owner
- Certified cocoa: 100% sustainably sourced (Neuhaus) · search the archive · Ecuador beans Rainforest Alliance IP; West African beans via Cocoa Promise and Cocoa Horizons; 100% traceable target by 2025
- Neuhaus - Our strategy · search the archive · Beyond Chocolate signatory; 100% sustainably sourced cocoa; own cacao farm in Guayaquil region, Ecuador
- Neuhaus - Iconic Belgian chocolates · search the archive · Materials: praliné family made from hazelnuts and/or almonds; all chocolates palm oil free; no hazelnut origin given
- Compagnie du Bois Sauvage annual report 2025 · search the archive · Owns 100% of Neuhaus and Jeff de Bruges stake; Vlezenbeek production; Ecuadorcolat farm about 1,500 ha; no human rights audit data
Company details
- Headquarters
- Belgium
- Last researched
- 3 November 2026
- Cite this page
- Labour Lens, "Is Neuhaus ethical? Labour rating", https://www.labourlens.net/brand/neuhaus, last researched 3 November 2026, accessed [date].
- Method
- Researched with AI assistance against published rules. How we check · What Lacks transparency means
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Grades are opinions based on the evidence listed here. Send us evidence, or a right of reply if you represent Neuhaus.