Crossroads
Harm on record. Has recent confirmed harm to workers that it hasn't put right.
Last researched 2 November 2026 · 7 sources
Former Australian women's fashion label selling budget casualwear, last run online by Mosaic Brands. Mosaic discontinued Crossroads in September 2024 before the group collapsed; crossroads.com.au now redirects to a Noni B website.
In 2025, about 23 Bangladeshi garment suppliers were left owed an estimated US$15-30 million when Crossroads' owner collapsed.
Also worth knowing
Crossroads hasn't put this right.
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Why it's graded Harm on record
- Not met: Meets 3 of 6 Good requirements.
- Holds the grade back: It doesn't show that workers are paid a living wage, and isn't certified as working towards one. On Track needs at least one of these.
- Holds the grade back: It's Harm on record because of a serious confirmed problem from the last 5 years that it hasn't put right: unpaid or underpaid wages, last recorded in 2025.
Good requirements 3 of 6
- Not met: Pays a living wage, or holds a strong fair-pay certificationLiving wage: no evidence
- Not met: Respects worker rightsJudged on where its products are made: worker rights are poorly protected in China, Bangladesh and India.
- Met: Supply chain independently audited or certified, or at least 80% made in countries with strong labour standards
- Met: No child or forced labour findings or links
- Met: Names the factories or farms that make its products, or is fully certified by a scheme that holds and audits that listPublishes its supplier list
- Not met: High-risk raw materials (cotton) traced or certified, or not a major part of its rangeNot traced or certified: cotton
Red flags 2
- Red flag: No evidence it pays a living wage
- Red flag: A confirmed problem with pay, rights or safety not shown to be put right
Stars it would earn as Good
None yet. Stars only show on Good companies. About stars
Where it's made
China has the largest share, 79%. Bangladesh is next, at 16%.
| Country | Share | Worker rights | Legal minimum wage | Forced labour risk |
|---|---|---|---|---|
| China | 79% | No guarantee of rights | Below a living wage | Moderate |
| Bangladesh | 16% | No guarantee of rights | Far below a living wage | Moderate |
| India | 4% | No guarantee of rights | Well below a living wage | High |
| Vietnam | 1% | Systematic violations | Well below a living wage | Moderate |
Evidence
What we found
- Modern slavery statement
- Signed the International Accord on garment factory safety
- Publishes supplier list
- Independent social audits of all its main factories
- Doesn't show where its cotton comes from. Cotton is linked to forced labour in Xinjiang and Turkmenistan, and child labour in several growing regions, so it can't be graded Good until it traces or certifies it.
Research notes Crossroads is no longer an active label: Mosaic Brands discontinued it in September 2024, and the group entered administration in October 2024 and shut all its stores by April 2025. Crossroads is not among the Mosaic brands whose names were sold on. Mosaic's last statement put about 78% of group orders in China, 16% in Bangladesh, 4% in India and 1% in Vietnam, with no Crossroads-only split. Mosaic published tier one suppliers, required third-party social audits, joined the Accord in 2022 and committed to a living wage roadmap, but left Bangladeshi suppliers unpaid when it collapsed.
What independent sources say
| Source | Result | Details |
|---|---|---|
| Baptist World Aid Ethical Fashion Report | Listed | Mosaic Brands scored 36 out of 100 in the 2024 Ethical Fashion Report, slightly above the 31.3 average. (2024 edition; latest is 2026) View |
| Australian Modern Slavery Register | Listed | Mosaic Brands' FY2023 modern slavery statement put 78% of orders in China, 16% in Bangladesh, 4% in India and 1% in Vietnam, and reported joining the International Accord in 2022. View |
| News reporting and NGO investigations | Listed | Mosaic Brands' 2024-25 collapse left about 23 Bangladeshi suppliers owed an estimated US$15-30 million. View |
Confirmed issues 1
Only confirmed problems are listed, and old ones drop off after 10 to 15 years. A problem the company has fully put right no longer counts against it, and nor does one it finds and is fixing itself. How problems are counted
| Last recorded | What happened | Made amends? |
|---|---|---|
| 2025 | When Mosaic Brands collapsed in 2024-25 it left about 23 Bangladeshi garment suppliers owed an estimated US$15-30 million for orders already made, putting thousands of workers' jobs and wages at risk (ABC, SBS and East Asia Forum, 2024-2025). Source · archived copy | NoMosaic's receivers found no buyer for the group and the suppliers were left as unsecured creditors; no repayment or support for affected workers has been reported. |
Unconfirmed reports
Credible reports that haven't been confirmed by a regulator, completed investigation or the company. They're shown for your information and don't affect the grade.
- A Dhaka factory owner told SBS Dateline in 2021 that Mosaic Brands cancelled a US$500,000 order, delayed goods during COVID-19 and stretched payment terms to 170 days, forcing him to lay off workers, some still owed wages; Mosaic disputed causing him any loss (SBS, 2021). Source
Sources and actions
Sources 7
Show all 7 sources
- Mosaic Brands - Shop Ethical! (ethical.org.au) · search the archive · EFR 2024 36/100; Crossroads wound down Sept 2024 and not among brands sold; Oxfam: tier one suppliers listed, living wage pledge
- Clothing chains to close, shedding hundreds of jobs (The New Daily) · search the archive · Receivers KPMG found no buyer; Crossroads was among brands discontinued in September 2024
- Zakirul makes clothes for a major Aus retailer (SBS Dateline) · search the archive · 2021 claims of cancelled orders, delays and 170-day terms; Mosaic disputed causing loss
- Bangladeshi workers pay the price when Australian fashion brands collapse (East Asia Forum) · archived copy · About 23 Bangladeshi suppliers owed up to US$15m by Mosaic; thousands of workers at risk; 120-day payment terms
- Australian fashion retail group's collapse leaves Bangladeshi garment workers in limbo (ABC via Fijivillage) · search the archive · 23 factories reportedly owed over $30m; Padma factory owed $2.5m; jobs of thousands of workers threatened
Published by Crossroads or its owner
- Mosaic Brands Modern Slavery Statement FY2023 · search the archive · PO intake: China 78%, Bangladesh 16%, India 4%, Vietnam 1%; Accord signatory Sept 2022; FY24 focus on living wage gap
- Mosaic Brands Modern Slavery Statement FY2021 · search the archive · 52 listed factories; all tier 1 factories audited by third parties; living wage roadmap commitment; covers Crossroads Retail Pty Ltd
Company details
- Headquarters
- Australia
- Last researched
- 2 November 2026
- Cite this page
- Labour Lens, "Is Crossroads ethical? Labour rating", https://www.labourlens.net/brand/crossroads, last researched 2 November 2026, accessed [date].
- Method
- Researched with AI assistance against published rules. How we check · What Harm on record means
Better-graded everyday fashion
Second-hand and refurbished goods create no new factory work, so they're Good by rule and come first.
Something missing or wrong?
Grades are opinions based on the evidence listed here. Send us evidence, or a right of reply if you represent Crossroads.